Our Client offers outstanding technical support for the defence, aerospace and other technologically advanced industries.  They were created in 2011 to show the world a new and better way to support complex UK defence technology needs. With their track-record of delivering on they promise, and a focus on customer service, they are the premier providers of qualified and experienced expertise to our client base.  

The Company was founded by an ex service man and today more than 80% of their 45 permanent and 100 associate consultants are service leavers. They proudly hold the Armed Forces Employers’ Recognition Scheme Gold Award. Due to expanding business opportunities, they are increasing their number of permanent employees to enhance our profile within the Technical Through Life Support (TTLS) management environment.

Purpose of Role. Manage the key activities contributing to the TTLS of platforms and equipment used by clients such as DE&S, the armed forces and related equipment manufacturers. This will include the planning, delivery and operation of in-service support, equipment modifications, and resolution of design and maintenance issues. The role will work collaboratively with a range of other specialists to ensure effective through life support to and for our customers.

Key Responsibilities.

Co-ordinate and significantly contribute to the definition and development of the platform / equipment’s TTLS plan and associated TTLS documentation using MOD TTLS methodologies.

In liaison with, Project Manager (PM) / Operations Manager (OM) / Supply Chain Manager (SCM), Commercial and TTLS colleagues:

Lead, manage, coordinate, develop, implement and optimise support solutions through the provision of relevant, timely and accurate support information, data and analysis.

Manage and improve platform / equipment availability, reliability and sustainability targets considering levels of failure, repair and engineering service requirements.

Define, manage and adjust all necessary contract arrangements.

Provide management of specialist technical support, e.g. tools, test eqpt, software, training, technical documentation and publications.

Design and introduce platform / equipment updates and upgrades ensuring due diligence to all aspects of TTLS.

Manage platform / equipment obsolescence, ensuring adherence to the platform / equipment Obsolescence Management Plan.

Co-ordinate and plan for platform /equipment end-of-service life.

Identify and mitigate project / equipment TTLS risks.

Relevant Qualifications and Experience.

Level 2 -  BTEC L3/L4, ONC/HNC or equivalent experience. Working towards membership of a professional institution, e.g. Institute of Engineering and Technology (IET) at Eng Tech or IEng level. Achievement of mandated internal MOD TTLS Qualification – TTLS Practitioner Skills Certificate (available via the Defence Learning Portal – Defence Gateway). Experience working in a delivery environment in support roles.

Level 3 –  Degree level or equivalent experience. Membership of a professional institution, e.g. Institute of Engineering and Technology (IET) at IEng or CEng level. Achievement of mandated internal MOD TTLS Qualification – TTLS Expert Skills Certificate (available via the Defence Learning Portal – Defence Gateway). Experience working in a delivery environment in TTLS roles. Experience of managing different support solutions. Experience of managing teams.

Person Specification.  The Company prides itself on living and not paying lip service to its values and standards. Service leavers are most often the people who understand this best. You will have:

• drive and energy
• strong communication and relationship-building skills
• influencing skills relative to experience
• effective problem-solving skills
• an adaptable mind which is open to change
• the ability to work individually and within both small and large teams

Salary:

Level 2 - £33 – 40k (dependent upon demonstrable experience)

Level 3 - £40 – 50k(dependent upon demonstrable experience)

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.